If the issue is complicated to explain or document, the TeamViewer is a tool we frequently use to take remote control of your computer in order to resolve the issue.
Sometimes it is easier to drop an email. Maybe it is to ask a quick question or send data into the support staff for review.
For large data use Autodesk Drive, a free cloud storage system specific for CAD/CAM data.
Nothing is better than speaking directly to a software expert when you need a quick and easy resolution.
8:30 (EST) – 4:30 (PST)